Broadcast vs. IT

[Watt Hairston]

On tactic that finally worked for me was to involve them in a relatively non-destructive way and let them just begin to learn what all is involved and the responsibilities therein.  This process helped build relationships and respect for what all was involved. At the same time, show interest in what their challenges are,  and solutions. They learn, you learn and so on. After a short time, they pretty much left me alone. This was a VERY large IT support operation that involved many different applications including massive Point-Of-Purchase cash-flow applications.

Just one consideration in many good ones.

Good luck.
w/

[richard.vanderveen]

On tactic that finally worked for me was to involve them in a relatively non-destructive way and let them just begin to learn what all is involved and the responsibilities therein.  This process helped build relationships and respect for what all was involved. At the same time, show interest in what their challenges are,  and solutions. They learn, you learn and so on.

This is what I am going to aim for, but I'm afraid this is going to end in a battle that ends with total control for one of the two departements.
Probably IT :-( When it comes to convincing the man upstairs it is hard to beat a zillion pages of ITIL based theory...

[The F Mister]

ITIL should only be applied where it add's to success of the whole process. Not just for the sake of it.

[richard.vanderveen]

ITIL should only be applied where it add's to success of the whole process. Not just for the sake of it.

Exactly. Unfortunately enough ITIL sometimes becomes the goal instead of the tool.

[radiosaur]

Magnanimously let them have it. After a few moths of off-hours calls and realizing they have no clue how to run a broadcast enviroment, you'll get it back. You'll have to clean it up then, but you'll get it back and nothing mreo will be said.

If you don' t get it back, you were going to be laid off eventually anyway.

[foursider]

And the owners and managers of stations wonder why so many engineers are finding better things to do.  I say give the morons what they want.  I know it's painful to watch a station you have put so much time, sweat and tears into go down.  But, sometime you just have to stick up for your principles.  I just quit a DOE job with a six-station group because the corporate management hired an IT "professional", then placed the engineering department under him.  Within a year he had the most dysfunctional department I have ever seen in my 40+ years in broadcasting.  I finally got my belly full of the crap and left.  My health and sanity are worth what I left behind.