Verizon ISDN

[markss]

Does anyone on the East Coast have any recommendations for ways of reaching a human being at Verizon to discuss a technical issue with an ISDN audio line?  I've spent the past two weeks being shunted from one Verizon department to the next, leaving endless messages, and getting not one single call back.  Any advice gladly received.

Edited by markss on 06/13/05 01:13 PM.

[HD Ready]

> Does anyone on the East Coast have any recommendations for
> ways of reaching a human being at Verizon to discuss a
> technical issue with an ISDN audio line?  I've spent the
> past two weeks being shunted from one Verizon department to
> the next, leaving endless messages, and getting not one
> single call back.  Any advice gladly received.
>


When the automated attentdant asks for input say "agent" and you will be connected to a human.

[Engineer]

> Does anyone on the East Coast have any recommendations for
> ways of reaching a human being at Verizon to discuss a
> technical issue with an ISDN audio line?  I've spent the
> past two weeks being shunted from one Verizon department to
> the next, leaving endless messages, and getting not one
> single call back.  Any advice gladly received.
>

Almost impossible, unless you're an Enterprise Customer. If you are, call your Network Service Manager and have him keep escalating your ticket. Even if you aren't, find the Enterprise Service number for your state and call them -- at least a human being will answer the phone and take a trouble report. Call back for status on the ticket every 12 hours and make them read all the notes on the ticket to you. Don't allow them to close it. If they do, tell them you didn't authorize that and to reopen the ticket. If nothing gets done in 24 hours, request escalation.

If you're having problems with anything other than an IntraLATA call, try a dialaround 10 code (expensive call). Change Long Distance and Local Toll carriers if it works. AT&T, MCI, or Sprint.

Verizon doesn't seem to want to do ISDN any more. Gone are the days when you could speak to a real troubleshooter who can log into the switches and track call progress, etc. Sometimes there's no other way than to have a new line installed and cancel the old one... costs a few hundred bucks to do that though.

Good luck!

[ontheair247]

> > Does anyone on the East Coast have any recommendations for
>
> > ways of reaching a human being at Verizon to discuss a
> > technical issue with an ISDN audio line?  I've spent the
> > past two weeks being shunted from one Verizon department
> to
> > the next, leaving endless messages, and getting not one
> > single call back.  Any advice gladly received.
> >
>
>
> When the automated attentdant asks for input say "agent" and
> you will be connected to a human.
>

Last time I had trouble, they disco'd because of a billing adress error, I called the 800 or 888 number their website pointed me to then when I punched in my number the call redirected to an ISDN department. If you find the right group they can work with you.
If that fails try these two Verizon #s I have
800-794-7963 I think thats around Cherry Hill NJ or so, or this
866-303-2203
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