The audio is poor as received here. It sounds as if they're using a 48K sample rate which is NOT compatible with all sound cards. A 44.1K sample rate with a 128K transmitted bitrate would be compatible with nearly ALL systems without any loss of quality on any system.
I speak from experience, having set up a number of streams, including my own show. (no shameless plugs here)
Also, what's with the pastel, non-scrollable, screen?
If it were my call I'd do it in-house, not doing it "outhouse", relying on some other party such as "crystalmedianetworks.com" or some other.
And what's with Kool & the Gang's "Ladies Night" associated with the "Saturday Night Fever" cover as I type this? And Peter Framton with some other unknown cover? And now I'm hearing Bruce's "Cover Me" with a blank labeled 45 displayed. Now, credit where it's due, the "Bat Out Of Hell" cover! But that's a no-brainer.
Whoever set this up needs to GET ON THE CASE, big time. A definate "outhouse" job!